Utilize my skills in customer service, sales, logistics, IT support, and account management to advance on a personal and professional level. Related Professional Skills Customer Service * Provided front line, end-to-end customer service to national dealers and distributors * Acted as liaison for customer inquiries to Kuwaiti customs offices * Assessed customer needs quickly and offered appropriate responses and suggested courses of action * Overcame cultural barriers to engage with colleagues as a team and support a widely varied customer base * Resolved service and technical issues for my department and other departments * Routed complex technical issues to appropriate teams for resolution * Responded to telephone and email requests for price quotations, order changes, adjustments, and activation/cancellation of services * Engaged with customers to discover their needs and suggest appropriate products and services * Performed Receptionist duties as needed * Provided client support and technical issue resolution via E-Mail, phone and other electronic mediums * Coached clients in the use of computer systems and applications as related to the Internet * Identified and corrected/advised on operational issues in client computer systems * Escalated calls when needed * Educated customers on Washington's laws and tolling policies * Emailed and coached clients - quality assurance * Supported day-to-day administrative duties Management * Oversaw activities of contractors, vendor personnel, and suppliers * Trained all new employees * Solicited bids for maintenance contractors and construction projects * Participated in selection of contractors * Coordinated and scheduled the use of facilities for meetings, classes, conferences, and special events * Managed marketing of facilities to tenants and outside clients * Coordinated with vendors and contractors to ensure appropriate and timely installation * Developed and implemented systems and processes to establish and maintain records for the operating units * Managed general office functions Maintained office calendar Organized and facilitated conference calls * Communicated complex international import policies to adequately respond to customer inquiries * Coordinated vendors and transportation through cultural barriers * Training of new Customer Service Representatives Tamilyn Roberson Support and Administration / Technology * Maintained mailings lists, files, documents, presentations, etc. in appropriate format for database * Answered high volume inbound calls and email from customers and vendors * Documented results of all customer contacts * Documented suggestions for improvements to internal systems * Resolved billing issues within a defined process * Created new accounts using company software * Configured client equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only) * Configured software to connect to Internet application servers * Created new accounts using company provide software * Performed accounts receivable Business Development * Liaised with owner and team to develop business plans and strategies for companies * Identified and researched all potential leads towards placing the organization on solid profit-making foundation * Evaluated any trade association and professionals that could positively impact business practices * Researched and evaluated all cross-marketing prospects of the organization * Developed and implemented a strategy for successful social media presence * Understood organization's business operation and status, including specific opportunities, competitive landscapes and business trends towards better service delivery and improved profit margins * Created and developed new relationships with prospective distributors Compliance * Ensured collection of revenue through the education and enforcement of the copyright act * Identified discrepancies in the identifying software * Interfaced with legal departments and provided documentation and negotiated fees and resolution * Prepared and composed correspondence, generated various communications to attorneys and infringers * Maintained documentation according to requirements for all communications * Monitored general expenditures, AP/AR * Performed quality control inspections to ensure adherence to contract specifications and industry standards * Monitored all orders throughout the transportation process to preemptively head off potential issues * Consistently adhered to company's performance parameters Research / Documentation * Strategized and implemented innovative techniques for compiling required data for marketing teams * Created and maintained documentation of research results * Compared research to current standing in Sales Force to create leads for new construction teams * Assisted other employees in duties and provided internet research assistance * Researched customer liability * Identified and solicited potential tenants * Determined furniture, interior decoration, and signage needs of tenants Tamilyn Roberson * * * * * * * Composed and typed correspondence, memos, and presentations Coordinated reports with CPAs for monthly review with clients Assisted with marketing and advertising programs Handled confidential materials regularly Processed fleet account updates Researched toll transactions, pictures and payments Investigated prices for materials and transportation costs on internet and created most cost-efficient import bids for each customer

Highlights:

• Business Development
• Compliance
• ENT
• Inside Sales
• Java Message Service
• Logistics
• Management
• Microsoft
• Sales
• Support