Service-oriented Licensed Practical Nurse with a proven and successful 12 year track record in senior management with a focus on Senior Living. Strong bilingual communication and interpersonal skills. Presently serving as Director of Resident Services for upscale senior living communities offering Independent Living apartments and villas, Assisted Living, Memory Care, Skilled Nursing and Rehabilitation. - Site Strategic & Tactical Planning - Relationship Management - Team Training, Mentoring & Supervision - P&L Financial Reporting - Territory Expansion - Change Management - Forecast Management - Channel Development - Conflict Resolution Key Leadership ? Management of a 30+ employee nursing department including hiring, training, disciplining and maintaining a fairly rigid budget. ? Responsible for overseeing the quality delivery of resident services and supervising the resident assistant staff. ? Responsible for assessment of each resident upon admission, and any change of condition. Coordination of all outside services for resident's healthcare including Home Health, on-site Physician services and Pharmacy. Program Development ? Development of programs for the department to run more effectively, hired and trained appropriate staff and built a team that became very engaged in their roles, creating a very pleasant working environment with very little turnover, and rare call-ins. ? Rounded with all physicians, and co-coordinated all Health Care needs. I established relationships with other Senior Living Communities in the market, quickly generating the same success from each community. ? Partnership established with the Community Directors, patients, families as well as monitoring our staff. Quality Communication was key in the development, success, maintenance and retention of these key facility accounts. Management ? Create opportunities for on-going professional development and in-service training for all resident life staff members. ? Coordinate and administer a 24-7 on call system responding to resident needs in crisis situations. ? Execute programming efforts in conjunction with other staff members. Migdalia E. Santiago, LPN,

Highlights:

• LPN
• Health Care Industry
• Program Manager
• Bilingual
• Budgeting
• Change Management
• Financial
• Financial Reporting
• Focus
• Forecast