Authorized to work in the US for any employer. A solutions-focused, resourceful and highly motivated Senior IT Professional with over two decades of superior problem-solving and critical thinking skills, as well as a meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Service management tools - Remedy, Service Now, Twos * Assisted Networking Support with trouble shooting and diagnosing Wi-Fi issues with Cisco Aironet 3800 series access points. * Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of Wi-Fi system. * Educated the users on the use of new technology through formal and informal educational sessions. * Produced ad hoc reports and documents for senior team members. Desktop Support Specialist III 01/2006 to 01/2018 DXC Technology Windsor, CT * Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency. * Answered computer related questions, instructed users regarding software or hardware functionality and communicated IT policies. * Analyzed and resolved incidents and requests regarding use of application software or hardware. * Consistently met Service level agreements of 97% closed issues over a 12 month period. Saving the company $1000's of dollars. * Achieved cost savings by repairing installing, configuring, and maintaining desktop, notebook tablets, computer hardware, software and peripherals. * Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. * Maintained computer inventory. * Followed up with other support staff to ensure incidents were resolved. * After evaluation, elevated complex problems to the appropriate support team and provided documentation or information related to the problem. * Responsible for deployment and upgrades of desktop computers and mobile computers as needed. * Performed desktop computer and mobile computer reimages and software installation. * Supported Microsoft Office 2016 products, Windows 7 and Windows 10. * Performed related IT duties as required. * Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency. * Trained junior members of IT team regarding ITIL Fundamentals.

Highlights:

• Wireless
• Active Directory
• Desk Top Support
• Infrastructure
• Microsoft Active Directory
• Microsoft Windows 7
• Windows 7
• Hardware/Systems
• Desktop Computer
• Documentation