Description
E-commerce Operations Manager with a diverse background leading teams in e-commerce, and omni channel initiatives. Results-driven strategist working cross-functionally to execute new digital projects, direct multi site operations, improve productivity, and profitability, and enhance the customer experience. Recognized for managing 10+ fashion brands, and directing large scales of project management. Experience: Guest Services Associate, 10/2014 to 04/2016 Onestop Internet - Rancho Dominguez CA * Effectively managed a high-volume of inbound and outbound customer calls.Addressed and resolved customer product complaints empathetically, and professionally. * Answered product questions with up-to-date knowledge of sales, and store promotions. * Assist Supervisors as an interim manager-on- duty and provide guidance to call center agents as needed. Program Coordinator, 04/2016 to 11/2016 Onestop Internet - El Segundo, CA * Help manage concurrent projects, deliverables, timelines, and notifications for creative requests in Retail, Product Packaging, Print, Web, Mobile Web, Native Apps, and Email. * Coordinate project workflow, ticketing, scheduling, and delivery to ensure projects run smoothly. * Serve as the liaison between the Design team and internal stakeholders, setting expectations and consistently communicating progress. * Review design requests for cohesion and logic and gather requirements and assets as needed * Coordinate creative briefings and creative reviews * Support Project Managers as needed. Account Manager, 03/2017 to 03/2018 Onestop Internet - El Segundo, CA * Developed, and maintained Partner relationships while processing, and delegating requests to departments including Marketing, Customer Service, Analytics, Warehouse Operations, Creative, UX/UI, Photo Studio, 3rd Party Implementation, and Engineering. * Executed platform admin tasks such as content, and category imports, photo studios, and e-mail newsletter deployment. * Managed E-commerce accounts such as EagleCreek.com, 7ForAllMankind.com, Splendid.com, Paige.com, LycaMobile.Us, EllaMoss.com, Us.Davines.com with over $37M combined annual GMV. * Monitored costs, timescales, and resources used to achieve client acquisition, and ultimately client online sales growth. Education: Associate of Liberal Arts: Los Angeles City College - Los Angeles, CA - 2011
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