* * * J&J Enterprise Desktop environment L3 SME Desktop incident troubleshooting, root cause analysis and resolution Vendor Management Technical documentation / Knowledge Management ITSM Service Management (core, change, incident, problem, request, service catalog) ITIL v3 Intermediate ServiceNow Certified System Administration TECHNICAL PROFICIENCIES * * * * Platforms: Windows 7 / 8 / 10 / XP / Vista, Android, MAC OS Applications: Microsoft Office, Adobe, Internet Explorer, Chrome, SharePoint, WebEx, Entrust, Juniper VPN/Compass, SCCM client, Antivirus, Windows Firewall Hardware: Lenovo, Dell, HP, MAC, iPads, MS Surface Pro Android devices Certifications: ServiceNow Certified System Administration, ITIL v3 Foundation, ITIL Intermediate: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement

Highlights:

• Security
• Services
• Connectivity
• Desktop Computer
• Microsoft
• Microsoft Outlook
• Regression Testing
• Test
• Applications
• Network Operating System