Re-engineered company's systems setup, established automated server generation routines, optimized system performance by installing upgrades and patches. Established system monitoring and maintaining security protocols to increase efficiency by over 50%. Ensured that all server hardware, operating systems, software, and procedures aligned with organizational standards and strategic business plans. Performed troubleshooting at a consistent level to identify advanced network issues and earned 100% issue-resolution scores for providing excellent service to internal and external customers. * Trained employees across multiple departments on network operations including log-in procedures, network management, permissions, printing issues, security, and software.

Highlights:

• Communications
• Planning
• Strategic Planning
• Trend Analysis
• COMINT
• Hardware/Systems
• Information Technology
• Install
• Intranet
• Management