Occupation:Customer Service Representative |
Location:Ellicott City, MD |
Education Level:Associate |
Will Relocate:YES |
Description
Hold Secret clearance with DOD * Project Managed deployment upgrades of Federal agencies Ex-SSA-35000 users-USMS/ATF 10000 users-Office on Comptroller-6500 users-upgrade 7000 users. Worldwide for DoD Education Activity. * Sun Microsystems-Upgraded and installed large servers for High Level Intelligent Agencies. * Customer Service Manager of the quarter twice for Decisionone and Sun-Microsystems * Trained 100 Sales/Techs/Account Managers on TQM Process (Total Quality Management) for Decisionone * Met SLA's (Service Level Agreements) for all companies 98% * Proficient in Microsoft Office (Word/Excel/PowerPoint/Visio)
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Decisionone (Federal Gov Customers) | Client Service Manager/Project Manager | 8/2009 - 4/2018 |
| Sun Microsystems | Customer Service Manager | 1/2000 - 9/2008 |
Accomplishments
Highlights:
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