Description
Customer service excellence advocate, dedicated to improving the customer experience and developing a positive workplace culture. Experienced in the high-volume call center environment in finance and JUNE 2002 - PRESENT * Adaptable UNDERWRITER & ANALYST * Analytical * Quality assurance and detailed processing of mortgage files, * Mentor & Trainer appraisal reviews and income verification, including examination and analysis of salary documentation and government tax forms. * Skilled in Solving * Heavy involvement in development of positive and collaborative Complex Problems & measures to increase strong communication and satisfaction Providing Effective among clients, customers and peers. Business Solutions * Regular implementation of working knowledge of Home Equity * Collaborative Team lending guidelines and standards Player BANK OF AMERICA (acquired by Accenture in 2015) MORTGAGE SPECIALIST II * Analyze and process real estate loan packages which include S P E C I A L I Z E D income and assets. T R A I N I N G * Reviewed and analyzed appraisals ensuring all quality control in managed and documents processed in compliance with all real * NLMS License # 1012519 estate regulations. * Strong Proficiency * Successfully and efficiently maintained a consistent pipeline of in Microsoft Office 125 loans while delivering exceptional customer service. Suite CLIENT SERVICES MANAGER
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