COVER LETTER: Dear Human Resources: I am confident that my skills are well-aligned with the job you need filled and I would be an excellent fit for your organization. I have worked for the McGraw-Hill Companies for 32 years and was forced into early retirement due to outsourcing of all the departments and the company finally closed their location. I have over 32 years experience in the customer service and the account management field with excellent credit and collection abilities. I was responsible for maintaining a collection ratio in the 90%. I received the Sales Excellence Achievement Award for exceeding my sales quota of 127%. On numerous occasions I was the Sales Rep of the month. I also worked in the warehouse at McGraw-Hill for 8 years. I believe my experiences and track record make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. I promise that you will only get the best from me once I get accepted for the job. Thank you very much for your consideration. I hope this merits your favorable response. Sincerely, Kim Rizziello

Highlights:

• Account Management
• Human Resources
• Management
• Outsourcing
• Technical Support
• Telemarketing
• Account Manager
• Audit
• Billing
• Collection