31 years of technical support in consumer and industrial digital printing. Helped to resolve customer issues both in development and in the field. Supported prototype builds in the United States and in Asia. Wrote and reviewed documentation for release notes and technical bulletins. Developed test routines, and identified and tracked defects in hardware, software, and firmware to final resolution. Supervised contract employees, provided work direction, and monitored their technical performance and product quality. Experiences include: Team Leadership Firmware Testing Independent Field Support Tool Design Troubleshooting Defect Tracking New Product Introduction Technical Writing Quality Assurance Failure Analysis Software Development Test Development

Highlights:

• Inventory
• Debugging
• Product Design
• Documentation
• Failure Analysis
• Hewlett Packard
• Integrate
• Manufacturing
• Autocad
• Autodesk AutoCAD