Description
To leverage my 24 years of IT-focused experience within a challenging work-environment that provides opportunity for professional development and career advancement. Globalscape: Quality Assurance Test Analyst II (San Antonio) 2016 - Present * Member of an agile testing team. Works closely with developers & project managers during the duration of each sprint Documents scope, and provides customer-facing feedback * Analyze application specifications and design documents to determine test scenarios and craft test procedures. Develops validation tasks for each bug to validate OS-specific testing * Efficiently documents all findings in Team Foundation Server and works with development to resolve defects and requirements. Integrates lessons-learned into data historian * Identifies areas of risk to ensure appropriate testing is completed. * Assisted in the creation of matrices and test cases for Enhanced File Transfer software. Creates Powershell automation scripts including COM/RestAPI to validate backend design. * Provides QA perspective/review during specification, design phases, and implementation. * Manages and performs testing based on requirement-driven test procedures. * Creates and manages the supporting infrastructure for virtual machine network environments including Windows, Linux, and Mac operating systems via VMware, EXSI * Skilled in Amazon Web Services, Microsoft Azure, and Google Cloud Platform * Ability to thoroughly investigate existing business processes and associated technical solutions, and the ability to design and recommend improved or new processes * A self-motivated employee that works effectively autonomously or in team environment. * Continuous development stays abreast of emerging technologies and industry trends Globalscape: Network Technician (San Antonio) 1999 - 2016 * Expert in virus/malware eradication ability to apply tools and techniques to immediately repair/removal of registry errors, damaged .dll files, UA services, and replicating apps * Hardware Focused over 17 years of experience in maintenance and administration of Dell/HP/and clone systems * Familiar with access control system architecture and application management * Well-versed trainer topics include WWAN, VPN, & network/perimeter/desktop security. * Metrics-Oriented professional assisted in the deployment of BMC Track-IT, allowing for asset management, streamlined tracking of incidents, problems, and change requests. * Provides immediate feedback to supervisor/manager on problem resolution and trends. * Processes appropriate responses to customers carrying issues from inception to resolution. * Provide first call resolution on incoming store systems and equipment issues. * Implemented an asset ID inventory system pairing service tag IDS to admin-generated QR barcodes real-time accountability of hardware allowing for EOL management. * Developed the build process for new computer installs built a solutions database to assist other admins when troubleshooting - reducing downtime and expediting deployments. * Project experienced Managed network operations center relocation and setup 2000 / 2008 * Nortel and Mitel PBX administration USAA: Help Desk Analyst (San Antonio) 1998 - 1999 * Providing full support of Microsoft Windows and Office products for 33,000 employees, contractors and strategic partners. * Cisco VPN, TCP/IP, Ethernet, Netgear/Linksys switches and routers * CAT 5, CAT 6, RG-6, RG-59, RG-11 cable standards * IBM Mainframe user administration USAF: Secure Communications Systems Maintenance (E-5 Select) 1993 - 1998 * Installation of Secure Communications Systems Black/Red side crypto. * Maintenance of DOD AUTODIN/ADNS system * Satellite maintenance and cabling for Weather positioning systems, NAOC surveillance. * Skilled troubleshooter trained in the use of multi-meters, oscilloscopes, soldering, protocol analyzers and other test devices
