More than 15 years of progressively responsible leadership experience. Able to align, coordinate, empower, and guide multi-site cross-functional teams across projects and organizational initiatives from concept to completion. Simultaneously manages multiple levels of responsibilities in a fast-paced environment. Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levels. Outstanding blend of organization, prioritization, leadership, and interpersonal skills. Mentor and lead teams by example and with integrity to deliver service excellence. Selected Achievement Strategically merged 2 groups of agents to streamline operations, resulting in more than 50% increase in telephone response time as Account Manager for Rosenbluth International.

Highlights:

• Management
• Travel
• ACD
• Automatic Call Distribution
• Business Plan
• Distribution
• Account Manager
• Fast-paced Environment
• Leadership
• Logistics