To continue my career with an organization that will utilize my management, supervision and analytic skills to benefit mutual growth and success. Professional Achievements * Open new site growing to 35 collectors and 2 managers. * Convert departments and cultures to performance based making them profitable in less than 6 months. * Took most profitable client from 17th to 1st in ranking winning Champion/Challenger 4 times in one year. * Reduced delinquency by 3% in 2 stores in less than 6 months. Reduced number of repossessions in half. * Created process for reconditioning and selling repossessed autos making $1000's more on autos than if taken to auction doing similar with foreclosed homes. * Created 1st and 2nd placement strategies, dialer campaigns, SIF campaigns, scoring/scrubbing and route inventories. * Established expectations for collectors on daily and monthly basis significantly increasing net/gross dollars collected. * Manager of the year for nation. Took team from 14th place to 2nd place in 3 months Top 3 team for 3 years. * Two employees became collector of year for the nation (out of approximately 5000 collectors). * Created more efficient ways of training that were adopted across the collections floor.

Highlights:

• Delinquent Accounts
• Bankruptcy
• Call Center
• Coaching
• Collection
• Compliance
• Financial Industry
• Inventory
• LESS
• Management