15+ years of experience with EDI transactions focused on 834, 835 and 837 * 4+ years of knowledge working in SQL * 20+ years of experience in healthcare IT with medical and pharmacy claims * Strong technical background with extensive software proficiency covering wide variety of applications and operating systems * Highly analytical thinking with demonstrated talent for identifying, analyzing, improving, and streamlining complex work processes * Successfully managed multimillion dollar IT service contracts at UnitedHealth Group for 7+ years * Implemented ITIL processes to work with healthcare alliance customers, including Incident, Change, Release and Data Management process * Planned and implemented the IT service desk at UnitedHealth Group to support external customers * Created and managed the security provisioning process for client employees to access UHG systems, a practice essential to meeting Sarbanes-Oxley requirements * Developed and implemented the X 12 834 program at Express Scripts to begin accepting customer eligibility data in HIPAA compliant format

Highlights:

• Account Manager
• Application Support
• Applications
• File Transfer Protocol
• Information Technology
• Infrastructure
• IT Management
• Management
• Process Improvements
• Security