Description
SKILLS SUMMARY * Over Thirty excellent years combined personable customer service, experience in Supply chain, Quoting rates, scheduling truck appointments {bulk, regular trucks} * Import/Export freight forwarding, Ocean freight, Cargo claims, railroad, manufacturing refinery atmosphere. Backup Rated all Export Shipments. Made arrangements via Ocean, Truck or Rail. Coordinated with shippers, carriers, truckers & sales staff. Handled all forwarding functions (SED, Commercial Invoices) Organized all files & quoted all ocean rates (LCL or FCL). Managed Office when salesmen were gone. Responsible for all Inside Sales and assisted customers Domestic & International Sales for Freight claims for Roadway Express Trucking Division processing and research for OS&D. trailers OS&D. Prepared drivers payroll and sub haul corrections. Organized Office files and drivers paperwork/delivery receipts. Supervised one assistant. Responsible for all customer service functions/complaints And assisted dispatchers with pickup & deliveries. Accomplishments: reorganized billing procedure Carrier payments reorganized office files for easy access. Company closed
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Ems Multi Material Corp. | Traffic Coordinator Export Department | 11/2000 - 8/2001 |
| Varian Inc. | Marketing Coordinator/International Sales Dept | 11/2000 - 11/2000 |
| Varian Inc. | Customer Service Training Asd Certified (Like Iso) | 1/1999 - 1/1999 |
| Roadway Express Nvocc/Ocean Sales Dept. This | Customer Service/Inside Sales International Dept | 8/1996 - 5/1998 |
| Contra Costa College | Business/General Education | 1/1996 - 1/1996 |
| City Of Richmond | Commissioner | 1/1990 - 1/2000 |
| Itco Intermodal /Lds Truck Lines | Freight Billing/Customer Service Coordinator (Trucking Division) | 5/1988 - 5/1994 |
Accomplishments
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