Profile * Self-motivated, and result-driven insurance professional with more than 15 years providing high-performance customer service, claims management, material damage appraisals and adjustment, and salvage yard estimation in the heavy equipment and automotive insurance industry. * Detail-oriented, well-organized, and resourceful to optimize limited resources to achieve outstanding results. * Proven adaptability to learn fast and reach high productivity levels in new and fast-paced work environments. * Effective people management and interpersonal communication skills that help forge collaborative engagements among colleagues across diverse ethnicities and demographics. Key Expertise Planning & Execution Support * Customer Service Management * Relationship Management (Clients, Stakeholders, & the Public, ) * Auto Insurance Claims Management * Vehicle Damage Appraisal & Audit * Investigative Research/Reporting * Risk Management * Insurance Carrier MD * Automotive Collision Repair * Independent/Staff Field Inspection & Re-Inspection * Heavy Equipment /Vehicle Estimation * Auto shop Operations * MD Education for Claims Adjusters * Claims Total Loss & Salvage Yards * Subrogation Audits & Arbitration * MD Audit & Claims Support * Comprehensive Insurance Vocabulary * CCC/Pathways, Mitchell & ADP Estimating System * Process/Workflow Improvement * Negotiations & Deal Closing * Inter-Office/Agency Coordination * Staff Supervision & Motivation