Description
Seeking to help your organization exceed its business goals through my expertise and experience in Business Continuity Management, Incident Management, and Disaster Recovery. Risk Management. Operations Management, Data Analysis and Reporting, Call Center Management - Workforce Management, Personnel Management and Development, Customer Service, Sales, Process Improvement, Training and Facilitation, and Interpersonal Communications Skills
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Keller Williams | 4/2013 - Present |
| Zions Bancorp | Sr. Business Continuity Consultant | 1/2013 - 1/2016 |
| First Data Corporation | Sr. Business Continuity Specialist Workforce Manager Call Center/Business Continuity | 12/2005 - 11/2011 |
| Avaya | Senior Process/Quality Management Specialist | 5/2000 - 2/2002 |
| Lucent Technologies | Resource Allocation /Quality Assurance Manager Call Center Quality Assurance/Services Manager Call Center | 8/1997 - 5/2000 |
Accomplishments
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