Description
Extensive experience supporting networks operations in various environments. * Advanced certifications, training, and education with comprehensive technical skills. * Background in project management, maintaining quality standards and strict deadlines. * Success in help desk and field support roles, gaining hands-on experience with little training. * Collaborate with staff and customers to effectively analyze network operations, incorporating new ideas and identifying areas of weakness. * Outstanding analytical and problem solving abilities. * Excellent communication skills interact with staff, management, and clients at all levels.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Service Desk Analyst | 4/2015 - Present |
| Charter Brokerage / Axiom | Desktop Service Engineer | 1/2014 - 4/2015 |
| Bae Systems | Desktop Support Analyst | 6/2013 - 12/2013 |
| Ge | Technical Support Analyst | 4/2012 - 6/2013 |
| Sony Desktop And Laptop Certified | Dell Printer Certified | 1/2012 - 1/2012 |
| World Wide Tech Services | Senior Customer Engineer | 5/2007 - 4/2012 |
| Toyota Inc. | Desktop Support | 5/2007 - 5/2007 |
| Ccc Interactive | It Desktop Support | 12/2006 - 5/2007 |
| Schlumberger | It Desktop/Asset Management | 5/2006 - 12/2006 |
| Associated Time & Parking Control | Systems Support Analyst | 10/2005 - 10/2005 |
| Tek System | Computer Contractor | 11/2004 - 11/2004 |
| Tek Systems | Computer Contractor | 10/2004 - 10/2005 |
| Biz Up | Computer Field Engineer | 11/2003 - 10/2004 |
| Network/Internet Connectivity Issues | Escalation To Level Iii Support For Network, Server Or Architectural Issues | 1/2003 - 1/2010 |
| Medic Computer Systems | Computer Field Engineer | 12/1999 - 11/2003 |
Accomplishments
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