Profile Strategic-minded individual with over sixteen years of experience working as a Client Service Specialist/Manager. In depth knowledge of managing clients' accounts and ensuring total satisfaction at all times. Hands on experience of ensuring service excellence of self and team. Conversant with strategic planning and implementing of core customer service plans. Areas of Expertise * CUSTOMER SERVICE MANAGEMENT * FRONT-END SUPERVISION * COMPLAINT HANDLING & RESOLUTION * Communication Skills * Operations Management * Teambuilding & Training * Customer Satisfaction Enhancement * Payroll Management * Client Orientation * Staff Recruitment