Qualifications 0 Accomplished mortgage professional with experience in management, customer service and litigation, capable of maintaining a balance between high productivity and outstanding quality work. 0 25 years of mortgage experience and 17 of which were in management for a mortgage lender. 0 Able to multi task and handle a high volume ofwork. 0 Works well with all levels of personnel to achieve efficient results. 0 Excellent management skills, able to coach and direct staff to effectively meet goals while maintaining the highest level of customer service. Accomplishments In 2002, responsible for building and establishing processes for the Customer Service group in the Reconveyance Depaitment at Countrywide in the City of Moorpark, Calif. Relocated to Arizona in 2004 to transition and hire new staff for the Customer Service group which was relocated to Chandler, Arizona and remained there as manager until December 2008 In 2009, participated in preparing fiow charts and creating policy and procedures while on the recessions team. Accomplishments In 2002, responsible for building and establishing processes for the Customer Service group in the Reconveyance Depaitment at Countrywide in the City of Moorpark, Calif. Relocated to Arizona in 2004 to transition and hire new staff for the Customer Service group which was relocated to Chandler, Arizona and remained there as manager until December 2008 In 2009, participated in preparing fiow charts and creating policy and procedures while on the recessions team.

Highlights:

• Bankruptcy
• Drafting
• Fraud
• Quality
• Quality Assurance
• Documentation
• Litigation
• Management
• Customer Service
• Quality Control