Occupation:System Engineer |
Location:Kansas City, MO |
Education Level:Certification |
Will Relocate:YES |
Description
Summary: An experienced professional with over 7 years of experience working in the IT industry providing desktop support to various clients. (ex. ITIL, IMAC, SCCM) Installed and configured all IT related equipment and software enterprise level using Windows 7 and 10 Providing Identity/badging and Access management Maintained all Servers - File, Printer, Phone, and Database all using MS NT, 2003, 2008 servers. Performed SCCM deployment/configuration, ePolicy orchestrator, bitlocker administration and software installs Performed server back-end work, on dedicated OS multi-layered for printers & storage Configured/troubleshoot Android, iOS. Enforced TCP/IP, VMPS Provided break/fix solutions, knowledge of POS systems Provided remote assistance, where diagnosing & menu loads took place administered through VPN connects Asset management, break/fix, deactivation & deployment of corporate assets (PC, laptops etc) David Morgan davidmorganiam@gmail.com 816.335.8528
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Help Desk Tier 3 | 4/2015 - Present |
| Harley Davidson (Softhq) | Desktop Administrator | 6/2014 - 12/2014 |
| Dine Equity (Kforce) | Help Desk Administrator | 6/2013 - 2/2014 |
| Weight Watchers (Apex Systems) | It Administrator | 1/2013 - 8/2013 |
| Uhg (Insight Global) | Desktop Support | 9/2012 - 9/2012 |
| Honeywell | Help Desk Administrator Tier 1 Help Desk & Csr Role | 3/2012 - 4/2012 |
| H&R Block | (Seasonal) Applications Specialist | 11/2011 - 2/2012 |
| State Street | Global Systems Administrator | 2/2011 - 8/2011 |
| Oracle Data Systems (Manpower) | Help Desk | 11/2010 - 1/2011 |
| Sprint Call Ctr | Helpdesk | 5/2006 - 7/2007 |
Accomplishments
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