SUMMARY: 16 + years of experience working in the Commercial Insurance industry as a Underwriting Support Specialist, Training Design & Delivery Specialist and Senior Underwriting Associate. Excellent management skills. Strong problem solving, including decision making capabilities. Thorough knowledge of rating concepts and classification of risks. Provided training for Underwriting Assistants and new Underwriters. Developed strong teams by providing training, support, coaching and knowledge that resulted in the Underwriting Assistants reaching a 95% or higher goal for production. Respected by my peers, management and leadership team. Responsible for generating coordinating installing and delivering training regarding proposed policies procedures systems and forms in order to promote effective operations for the entire company. * Follow communication standards and workflows * Monitor compliance and consistency * Establish quality control measures * Analyze existing forms and methods to promote effective operations through standardization improvement simplification discontinuance or other methods * Instruct personnel regarding the installation of new systems and procedures Make and implement recommendations on improving workflows/processes * Coordinate and conduct both informal and formal training * Administer and grade assessments based on training curricula * Make recommendations on improving operational processes at the direction of the Operations Manager * Check and report upon actual against schedule production and production quality Responsible for daily application of policies and procedures * Coordinate the collection of departmental metrics within the established deadlines Conduct research analysis and interpretation on technical and operational issues Provides Serviced Boston, New Jersey, New York and Pennsylvania offices. * Capable of performing all of the work of the department * Distribute, redistribute work as needed * Answer questions * Performed compliance quality reviews and share customer quality results * Ensured all team members post a 95% result for timeliness/turnaround time for production goals by helping to build and sustain a high performance culture * Lead and manage change * Liaised with Underwriting staff, other departments, customers, distributors and agents * Assisted management in identifying/assessing training needs * Assisted in developing training materials and coordinated/delivered training to other members of underwriting team * Achieved and maintained deep technical knowledge of underwriting proprietary tools * Possessed the technical expertise and competency to make recommendations to underwriters * Effectively utilized tracking tools * Reported metrics to monitor work on hand * Set priorities and redistributed work * Provided technical guidance, assistance and training to all Underwriting associates * Ensured that the appropriate tasks had been transferred to the correct position for handling * Resolved issues or escalated issues where necessary * Conducted unit training needs analysis and coordinated training curricula across the department * Managed the departmental production capacity plan and altered schedules to meet unforeseen conditions * Assisted in preparing and monitoring the budget * Maintained website communications * Organized and participated in weekly communication calls support to members of the Underwriting department in the areas of Underwriting operations procedures policy endorsements and policies. * Computed rates and premiums for Mid-size to National Large accounts including Wrap Ups - CCIP OCIP and RCCIP policies Compiled appropriate declarations coverage forms national/local forms and optional endorsements to complete a policy * Reviewed risk in support of underwriting decisions * Performed the initial analysis * Entered risk information into pricing model * Quoted risks and initiated quote proposal Reviewed risk information gathering and compiling additional information to support pricing and underwriting analysis * Updated various underwriting systems/tools to document and retain underwriting information * Input rating and statistical coding information into system * Prepared materials for the underwriting decision

Highlights:

• Management
• Account Management
• Assessments
• Billing
• Cancer
• Coding
• Filing
• Insurance
• Microsoft
• Microsoft Excel