SUMMARY: Over 15 years experience overseeing the daily operations of high volume customer service and collections departments has given me a unique understanding of what it takes to guide a staff in the most rewarding and productive ways. Implementing sound decision making and demonstrating a calm demeanor and excellent conflict resolution abilities helped me achieve the highest rate of satisfied debts-and allowed me to broaden my responsibilities to include recruiting, training and managing new associates. My ability to motivate a staff under the most stressful conditions, and educate and inspire them to achieve maximum productivity has helped to create the most positive work environment, where all billing and collections goals are achieved in a timely and orderly fashion. COMPUTERS: Proficient in Microsoft Office including Word and Outlook Express. Extensive knowledge of Excel, including V-lookups, Data Sorting, Pivot Tables and Filtering.

Highlights:

• Cams
• Client Communications
• Communications
• Customer Service
• Data Entry
• Repayment Plans
• Accounts Receivable
• Credit and Collections
• Management
• Billing