Hard-working and conscientious with a broad range of experience in corporate training. Able to meet tight deadlines in fast-paced environment. Combination of strong administrative ability and excellent oral, written and electronic communication skills.

COMPANY	POSITION HELD	DATES WORKED
MCI	(Confidential)	7/1996 - 3/2006

SCHOOL	MAJOR	YEAR	DEGREE
Texas Tech University	Communications	1983	Associate Degree

TYPE	TITLE	URL	DESCRIPTION
Book	Love Em or Lose Em	media url	How to hire and keep good people.

Highlights:

10 years in corporate training 10 years Call Center experience 7 years Management experience

Companies I like:

Chevron, Ikon, DHL, Federal Express

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Training
• Call Center

Primary responsibilities were to improve shareholder value by providing flawless implementation of new and existing strategies that maximize revenue by strengthening sales indicators. Primary responsibilities were to track the development of sales representatives via monitoring and reports. Develop trainers. Effectively manage employees in regards to developmental plans, disciplinary actions, and team effectiveness. Develop, coordinate, schedule, and deliver new hire and on-going training programs.