SUMMARY Experienced in building productive, geographically diverse teams and relationships, managing customer requirements and expectations, establishing and training process improvements, and providing exceptional service delivery on schedule and within budget. Specializing, but not limited in security based projects. KEY ACCOMPLISHMENTS * Managed resources within dynamic onshore and offshore environments requiring tenacity and vigor to foster strong, collaborative relationships to achieve common goals across the enterprise. * Mentored junior project managers on process, meeting facilitation, and problem resolution. * Participated in cultivating a team environment that ensures adherence to standards, tools, and measurements, while delivering exceptional, consistent service. * Developed and introduced best practices and process improvements regarding issue and risk management, financial documentation, and overall department workflow. * Ensured ninety five percent (95%) accuracy of SLAs for 200 to 400 work requests monthly * Able to onboard quickly and successfully for new client contracts

Highlights:

• Banking Industry
• Business Plan
• Corporate banking
• Information Technology
• Infrastructure
• Lotus
• Lotus Notes
• Mainframe Computer
• Management
• Microsoft Outlook