Occupation:Senior Manager, Functional Excellence |
Location:Spokane, WA |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
PROFESSIONAL SUMMARY Motivated, self-driven, positive and professional with over 15 years combined experience in training, coaching and management in both standard office and call center environments. Recognized internally and externally for attributes that enhance morale and customer experience through de-escalation and highly effective staff. Proven track record of executing cross-team collaboration to achieve company-wide objectives. Specialize in motivating and coaching staff to unlock potential and perform beyond expectations. Familiar in the Kaizen (Lean) thinking to ensure teams and processes run efficiently and effectively. SKILL SUMMARY Talent Screening * Leadership and Management * Organizational Coaching and Development Diversity and Inclusion * Leadership Development * Staff Retention * Kaizen (Lean) Methodologies
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Imprezzio Inc. | T1 Support Manager Premera Blue Cross Operations Team Lead Iii Aetna National Medicare & Individual Agent/Trainer/Team Lead | 1/2016 - 1/2016 |
| Allstate Insurance | Support Staff Trainer And Owner | 1/2002 - 1/2011 |
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