SUMMARY OF QUALIFICATIONS Highly accomplished individual with exemplary history of progressive responsibility and expertise in operations management, workflow design, sales, account management, high-profile projects, budget management, process improvements, initiative development, team leadership, staff development, coaching and mentoring within high-growth organizations. Results-oriented, decisive leader with proven strengths in business and interpersonal relationships, communications, logistics and analytics. Mortgage servicing professional experienced in pre-foreclosure, workout solicitation, and customer service. Result-oriented management style with strong attention to detail, quality, efficiency, relationship building, and resource conservation. I have worked to capture client mapping and configurations needed for client implementation onto a new product. Additionally, I have researched, updated, and created multiple templates and guides, client facing and internal, to assist with the implementation process. Performed UAT Production Testing for several New Implementations.

Highlights:

• Management
• Quality Assurance
• Test
• Apollo
• Team Lead
• Underwriting
• Business Requirements
• Repayment Plans
• Support
• Technical Support