Dedicated and result-driven Professional offering extensive hands-on experience in customer service management, training, coaching, and talent management. Expertise in delivering excellently exceptional customer service, managing service operations and implementing strategic development plans utilizing out-of-box techniques to analyze and identify potential key clients, grow client base, and open new business opportunities. Adept at communicating ideas and presenting results to upper management, working within a cross-functional business team, and building a cohesive relationship with both internal and external partners to foster customer retention, revenue generation, and new business. Demonstrate excellent understanding of clients' specific needs, Quality control/assurance, and establishing a win-win outcome during negotiation.

Highlights:

• Call Center
• Coaching
• Customer Service
• Firepond Contact Center
• Training
• Appraisals
• Oracle Parallel Server
• Process Improvements
• Quality
• Quality Assurance