Joseph Neary Defensive Driving Instructor, client care Manager Bessemer, AL 35022 josephneary30@gmail.com (561) 929-3995 Defensive Driving Instructor, Client Care Manager, Review Specialist, Review Repair Authorized to work in the US for any employer Work Experience Client Services Manager\ Defensive Driving Instructor Stabile law Firm Llc - Woodbridge, NJ April 2016 to Present Client Care Management, Defensive Driving Instructor, Review Repair, Collection Specialist, inside Sales Inside Sales Specialist - Rainsoft A&B Marketing - Jacksonville, FL April 2015 to August 2015 Sales representative for water treatment filtration systems, responsible for setting initial appointments for prospective new customers. Researched and cold called prospects and cultivated new accounts. Grew existing accounts while building and maintaining client relationships with key decision makers to generate new sales with a consultative approach and up selling additional services. Provided sales demonstrations and information to customers and prospects about companys products including features and pricing. Reached top goals of over 20+ sales per month, remaining number one in office sales. Retention of customers who failed to purchase product on initial sales visit with 47% success rate. Collections Representative Credit Card Services LLC - Jacksonville, FL July 2013 to January 2014 Company representative contacting customers with outstanding balances, skip tracing Pay Day loans and collection of outstanding receivables. Contacted accounts to ensure receipt of invoices, assisted in resolution of disputes and continual follow up until payments are received. Provided answers to customer inquiries regarding billing and/or payment issues/questions. Superior telephone skills, able to establish immediate trust and confidence. Effectively overcoming resistance to payment in a calming and convincing manner, consistently achieved above average recovery rate. Floor Manager/Lead Salesman Safe Streets/ADT Security - Boca Raton, FL April 2009 to June 2013 Inbound and outbound security systems call center representative functioning as the recognized branch sales expert in the local home security marketplace. Maintained a strong working knowledge of all product offerings and systems and had the ability to communicate and sell these systems to

Highlights:

• Telemarketing
• Call Center
• Security
• Security Systems
• Telephone Skills
• Deal Closing
• Inside Sales
• Management
• Sales
• Services
• real estate