With 18 years’ experience in Information Technology I am seeking to contribute my training and acquired skills within a technical support role. I work well independently as well as in group settings where I am skilled at contributing to the team. I am adept at providing all facets of computer support such as troubleshooting, installations, and maintenance. My previous Tech Support position made me skilled in providing customer and end-user support and I am able to remain calm in difficult situations. Additionally, my training has equipped me to easily identify and resolve broad-based technical issues and concerns. During my time with National Platforms NTAC I implemented a network graphing solution (Cacti) for the new SMS Cisco UCS (Virtual Machine) project to include installation of Cacti on a new Linux VM’s as well as creating graphs to measure transaction per second performance and KPI’s (Key Performance Indicators). I also implemented Health Checks for many of the Messaging platform servers to include application status, connection and port status as well error (logs) and other faults. Checks included TCP dumps, restart of applications and emailing or texting team members when an incident occurred

Highlights:

• linux
• it jobs