Summary of Qualifications Motivated Mortgage Banking Real Estate Professional with over 17 years expertise in Loan Servicing and Real Estate Loan funding, Loan processing, collections, staff supervision and customer service. Diligent with research and follow-up. Strong abilities in employee training and task management. Goal oriented, dedicated, independent, self-starter who seeks a challenge. Accomplishments * Won VIP of month, VIP of the quarter and VIP of the year for assisting in streamlining a variety of processes and saving Credit Union money. * Created Desk aids for departments that interact with Loan Servicing Department dealing with a variety of matters. * Created loan stacking order for QC and Real Estate Department. * Revised current extension agreement to include additional critical verbiage to protect Credit Union. * Suggested Fee income for NSF checks to Management and assisted in developing process. * Revised Payoff Letters for better member service to include details on payoff process. * Developed and wrote procedures for Secondary Market delivery process. * Listen to staff calls and train staff on better Member service. * Prepared monthly department Efficiency reports and presented in monthly department meetings. * Exceeded department funding goals. * Presented to other departments in Credit Union on Insurance for Loan Servicing.

Highlights:

• Appraisals
• Commissions
• Quality
• Quality Assurance
• Quality Control
• Scheduling
• Audit
• Commercial Loans
• Financial
• Financial Services