Description
Career Hardware\Software Support Computer technician * 30 Years of customer support experience * Network Administrator experience * Upgrades, installs and trouble shoots network, networking hardware devices and software * Maintains inventory of equipment and parts as well as documentation of vendor activities * Construct and maintained Ghost image for all Desktops and Laptops * Experience with IBM AS400 * Configured User Accounts in LAN, WAN environment * Remote Desktop support * Microsoft Outlook configuration * Lotus Notes configuration * Prioritize work load and resolved issues within a team environment * Cleared work tickets using several different interfaces including Remedy software and Helpdesk * Communicate project status with manager on a regular basis * Laser Printer trouble shooting and repair, including Hewett-Packard, and Brother Laser Printers
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Strauss Troy Llc | Help Desk Technician | 1/2016 - 1/2018 |
| E Bay Enterprise | It Specialist | 1/2015 - 1/2016 |
| George Fern | It Specialist | 1/2010 - 1/2015 |
| College Of Mount St. Joseph | Technical Support Executive | 1/2004 - 1/2010 |
| Pomeroy Computer Resources | Hardware/Software Support Technician On Site Desktop Support Technician | 1/1999 - 1/2004 |
| Ibm | Field Service Technician | 1/1991 - 1/1999 |
| Itt Technical Institute | Associate Of Applied Science | 6/1977 - 1/1977 |
| The 3 M Company | Field Service Technician | 1/1977 - 1/1986 |
| The Future | Field Service Technician | / - 1/1986 |
Accomplishments
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