Description
PROFESSIONAL SUMMARY * IT Operations specialist with 8 years of experience leveraging technologies to drive process improvements, execute release deployments/ change management, ensuring quality results and cost reductions. * Adept at implementing processes and guiding process reengineering, as well as requirements gathering, progress reporting, and team management. * Recognized ability in working cross-functionally for developing groups into high-performance teams in various IT disciplines. * Skilled in SDLC, PMP, Six Sigma and Scrum methodologies. * Knowledge of IBM Maximo, Remedy and Service-Now ticketing systems. AREAS OF EXPERTISE * Release Management * SDLC Knowledge * Agile Methodology * Service Management * Change Management knowledge * Process Improvements * Six Sigma * Requirements Gathering * Critical Analysis * Process Reengineering * Problem Solving * Relationship Building * Customer Satisfaction * Team Building * Facilitation * ITIL v3
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Enterprise Release Manager | 9/2017 - Present |
| United Airlines | Sr. Release Manager Cargo | 9/2015 - 8/2017 |
| Cna Insurance | Enterprise Release Management Specialist Release Manager, Governance | 7/2014 - 8/2015 |
| Pepsi Co | Deployment Manager | 1/2014 - 1/2014 |
| Hyatt Corporation | Project Manager Senior Implementation Manager | 8/2013 - 8/2013 |
| Petsmart Inc | Release Manager/Deployment Manager Senior Process Engineer/ It Facilitator Supervisor, It Service Desk | 5/2011 - 5/2011 |
| San Diego Human Dignity Foundation | Event Planner | 10/2001 - 10/2001 |
| Woodside Homes | Event Planner Real Estate Agent | 10/2001 - 10/2001 |
| Apple Vacations Inc | Supervisor Talent And Development | 1/2000 - 5/2011 |
Accomplishments
Highlights:
Keywords
