Occupation:Director |
Location:Plano, TX |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
SUMMARY Action-oriented, results-driven and respected business leader with extensive experience managing a call center, an administration department, aligning corporate policy with federal, state and local government laws and contracts. Managed relationships in a union and non-union work environment. Dynamic communicator capable of collaborating within all levels of an organization. Over 33 years of experience providing exceptional customer service with a proven track-record in attendance management, restructuring and corporate performance. EXPERTISE Leadership & Strategic Planning and Process Development * Attendance/Performance Management * Corporate/State/Local Policy * Contract Negotiations and Administration * Call Center * Project Management * Conflict Resolution * Training * Restructuring * Mentor * Organizational Development and Administration
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| American Airlines Inc. | Director Manager | 1/2014 - 10/2017 |
| Flight Service Administration Dallas/Fort | Senior Analyst Flight Attendant Training/Curriculum Specialist Dallas/Fort | 10/2004 - 6/2008 |
| Flight Attendant Training Instructor Dallas/Fort Worth Flight Academy | Flight Service Representative Dallas/Fort Worth Int'l Airport | 10/2004 - 10/2004 |
| Flight Service Administration Dallas/Fort | Flight Attendant Dallas/Fort Worth Int'l Airport | 10/2004 - 10/2004 |
Accomplishments
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