Career Highlights World Ford (New Automotive Dealership)-Pensacola, FL 2014 - 2017 Senior Service Advisor Gary Smith Ford (New Automotive Dealership) - Ft. Walton Beach, FL 2012 - 2014 Service Director * Increased Service sales from $1.7 to $2.1 million in 12 months * Increased service gross 21% from 2012 to 2013 * Set all time historical sales and gross records July & August 2013, March & April 2014 * Recognized in Orlando Region for setting objective records 6 consecutive quarters highest maximum level 3 for brakes, Batteries, and Tire sales. * Brought abnormal warranty trends down and out of audit conditions to Ford Motor Co. metrics. Moyer Ford (New Automotive Dealership) - Foley, AL 2007 - 2012 Service Manager * Proposed new and proven practices to ensure the success for the department. * Instilled employee pride and responsibility to being more proficient and responsive. * Provide proactive leadership, integrity, and efficiency with professional standards in management. * Manage 10 technicians, 2 cashiers, 3 service advisors. . Gulf Breeze Ford (New Automotive Dealership) - Gulf Breeze, FL 2003 - 2007 Service Director * Develop, implement, and monitor activities to maximize accountability of a new automobile franchise. * Provide proactive leadership, integrity, and efficiency with professional standards in management. * Helped in the design and obtained bids and recommendations for a new service franchise. * Plan and develop and manage appropriated and contract budgets. Orville Beckford Ford Mercury (Automotive Dealership) - Milton, FL 2002 - 2003 Service Director * Reorganized and improved productivity of a failing service department. * Improved customer relations through quicker service repair turnaround time and employee communications with management. * Grew the service department from 9 technicians to 14 in 6 month time. Eddie Mercer Automotive (Automotive Dealership) - Pensacola, FL 2001 - 2002 Service Director * Raised the Service Department from a non-profitable to profitable controlled environment. * Instilled employee pride and responsibility to being more proficient and responsive. * Established new policy and procedures to encourage employee enthusiasm and satisfaction.

Highlights:

• Dos
• Microsoft
• Microsoft DOS
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Pc
• Personal Computer
• Services
• UCS