Description
SUMMARY Experienced Sales Manager with 30 years of managerial experience, with strong leadership and relationship-building skills. and Responsible for Commercial Sales for 5 Stores within district 53, Hudson Stamford CT. Improved communication efficiency as primary liaison between commercial sales departments and customers. Ensured that team member responsibilities were well defined and adhered to. Work with Store Managers to assure Commercial Department was properly staffed and schedule was adhered to. Identified and implemented creative solutions to problems such as developing a delivery system that prioritized delivery to our best customers and giving a honest eta on all deliveries. Cultivate strong working relations with business owners by using the sales process identifying their needs and goals sharing this information with store Manager and sales team to meet customer expectations and customers needs. Ensured exceptional customer service with good communication and execution of customer needs with sense of urgency. Road Test and Examined vehicles to determine the extent of damage or malfunctions. Communicate with customers regarding vehicle diagnosis and repair recommendations a timely matter. Contributed to repeat and referral business by using strong customer service and problem solving skills. Organized work records and invoices. Collaborate with technicians discus diagnosis repair inquire and order replacement of parts. Maintained a 97% customer service satisfaction rating second highest in
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Orio/Saab Auto Parts North America Bethlehem | Business Development Account Manager | 9/2016 - 11/2018 |
| Carquest/Advance Auto Parts | Commercial Account Manager | 3/2008 - 10/2016 |
| Aamco Transmisssions | Customer Service Manager | 2/1983 - 4/2008 |
Accomplishments
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