Description
PROFESSIONAL SUMMARY I am an experienced and proven leader who believes in good communication, departmental collaboration, a good listener with it comes to hearing the voice of the employee, a strong desire to deliver world class customer service, a visionary who manages change and growth in an organization and most of all demands a high level of professionalism from the people who work for me. I have extensive technical management experience in a variety of departments that specialize in project management, outside plant design & maintenance, install & repair of video, data and phone services. Successful departments under my leadership have been: Business Solutions, Outside Plant Engineers, Installers, Outside Vendors, Contractor teams, Call Center and Dispatch agents and warehouse associates. Over the past 15 plus years, I've managed a variety of personalities, processes and projects. Attended several management training classes, a high number of business application classes, all of which have prepared me to be successful at the job I am applying for today. Most of my management experience centers around media services but, my real life managerial training can be applied to any business unit that I am contributing to. I foster a "can do" attitude with people who report to me and believe in change management. Operations Manager 2015 to Present Stanley Security Lisle, IL * Manage all activities of the Service Department including Schedule, Contractor relationship, Dispatching, and Project Management. * Increased month over month branch P&L * Met or exceed monthly OP for service T&M * Increased certification levels for Lenel, Bosch, Honeywell and Genetic. * Managed integration of large account acquisition into existing customer base. * Manage warehouse activities and inventory reduced inventory overstock levels . * Increased the number of closed weekly service tickets * Increased technicians focus on customer education * Exceeded in operations KPI's, via change management. * Developed a service standard and onsite checklist procedures * Established a min/max truck stock Technical Operations Manager 2011 - 2015
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