COVER LETTER: TO WHOM IT MAY CONCERN: By working in the banking and financial industry since 2004, I understand the importance of policies and procedures. I ensure the branch's compliance with all operations, including safety, security, and compliance with the Bank Secrecy Act and its implementing regulations. I also implement policies and procedures in accordance with regulations governing the new account process such as CIP, Reg DD, Reg CC, TIS, etc. I pass regulatory tests provided yearly as continuous education on all bank and investment licenses in a timely manner when required. My success is recognized because of how I proactively drive the business inside and outside the branch. My branch portfolio consists of about $40MM and 70% market share. I am licensed with FINRA and carry a Series 6 and 63 licenses. I also maintain an Accident and Health and Life and Variable insurance license. In 2014 my branch ended the year #1 in the entire bank and in 2017 my branch ended the year #3 in the district overall! My past and present responsibilities include not but are not limited to: *management of overall branch *committed to drive all facets of sales/service/operations *motivate to achieve sales targets *take, underwrite, and close consumer/commercial loans *initiate referrals to partners *demonstrate a commitment to customer service *sale of retail products *address customer concerns and complaints immediately *create team atmosphere *use good judgement *take pride in all aspects of career *effective HR management skills *attend social services *volunteer for community growth *acquire new customers *staff development/training *colleague retention *interview for employee selection *responsible for the production of consumer/commercial loans *coach team to leverage strengths and work on areas for improvement/growth *develop sales/service environment translating into customer retention/development and sales production *performance management/corrective action/performance evaluation Having experience working in several offices and using a variety of computer programs and with many different personalities, I feel you will definitely benefit from me because I am a very hard worker. I am devoted to getting my work done correctly and will not stop until it is true perfection. Because I am a perfectionist, my work will not be finished until you are content with it. With me as one of your employees, I know the job will get done and it will be absolutely amazing! You will not have to worry about late arrivals, call-offs, or no-shows because I am extremely reliable and exceptionally trustworthy. I will keep doing the job until it is perfect to your satisfaction. I aim to please you! I am a very quick learner who is always willing to learn more, and you can always count on me to get the job done right. I know you will do the right thing and not pass up this great opportunity. See for yourself how determined, independent, and honest I really am. I am in the process of building a new home in Davenport with a confirmed scheduled closing date of July 30th, 2018. I will be in Florida between July 17th - July 21st and welcome an interview with you during that time. I look forward to hearing from you soon! Sincerely, Heather L. Brown OBJECTIVE: Position in a field that utilizes my skills and abilities Associate Degree Accounting/Management FINRA Series 6 and 63, Insurance Licenses: Accident and Health, Life, and Variable

Highlights:

• Insurance
• Copy Machine
• Management
• Series 6
• Series 63
• Commercial Loans
• Community Development
• Complaints
• Inventory
• Payroll