EXECUTIVE PROFILE Experienced IT Supervisor with fourteen years of hardware and system operation experience with proven success in the pharmaceutical industry for eighteen years. Accomplished in implementing organizational and process change, including ERP installation. Advanced communication skills in representing information technology concepts, policies and requirements in a management forum. Strong analytical skills necessary to identify solutions and deliver results. Proven team player with leadership skills. AREAS OF EXPERTISEWorked closely with the Senior Director of Information Technology to ensure all Information Technology issues were resolved and managed in a timely manner. * Managed techs at multiple sites/states. * Maintained an inventory of all hardware and software for the company, also responsible for ordering all Information Technology related hardware, software and network components. * Worked closely with all venders to make sure the company received the best pricing. * Managed Information Technology interviews to bring in the best talent. * Managed new hires' accounts, desk/cell phones, laptops, and desktops as requested. * Troubleshot all hardware, software, network components, battery backups, cell phones, and all other IT aspects of the company. * Managed tickets using Service Now and Cherwell. * Filled in for the Information Technology Director for leadership/project meetings. * Implemented copier rollout/Uniflow software to reduce the number of printers/copies and save the company money. * Managed a recycling program for all electronic scrap. Current company was paying to have the scrap moved. Partnered with a company that was EPA certified and 0% went to the landfill. They also picked up the equipment for free and gave company money back based on the value of the equipment.

Highlights:

• Rf
• Asset Management
• Desktop Computer
• Hardware/Systems
• Information Technology
• Inventory
• Management
• Software
• Active Directory
• ASN