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Kevin F

Director - 21 Years of Experience

Occupation:

Operations Manager

Location:

Houston, TX

Education Level:

High School/GED

Will Relocate:

YES

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Areas of Expertise: Project Management - Stakeholder Management - Requirements Management - Negotiations Process Implementation / Improvement - Budgeting & Forecasting - Supplier Management - Troubleshooting Team Building - Training & Development - Regulatory Compliance - Safety - P&L Management - Cost Controls Strategic Planning - Facilities Management - Inventory Control - Customer Relations - Operations - Quality Control Select Career Highlights * Led a materials management department with eight staff members, overseeing centralized purchasing within the aftermarket groups while managing $340M in inventory across 13 locations. * Maintained a 32%+ profit margin over the course of four years, despite current downturn in oil and gas industry. * Directed a 24/7 call center with 17 support technicians, providing customers and technicians with phone support on customer owned equipment within the field and offshore rig locations. * Turned around a declining business by tripling revenue from less than $300K a month to $1.1M per month. * Mentored new managers and younger team members to ensure their transition to the Aftermarket Service and Repair group would be safe, fulfilling, and successful. Professional Overview Aftermarket Operations Director for North America 2012 - 2018 NOV - Houston, TX Headed onshore and offshore service and repair groups, leading hiring, training, employee development, performance evaluations, customer service, and vendor/supplier relations set and managed performance objectives at 13 facilities. * Provided annual financial planning for 13 locations across North America, with annual budgets ranging from $198M to $350M headed 193 field service technicians and 131 repair technicians across North America. * Facilitated global service request for installing, commissioning, maintaining, and repairing NOV manufactured equipment within the workshops and service locations. * Managed a steady backlog of $20M in four major repair operations in Houston, New Iberia, Houma, and Jennings LA. * Headed warranty claims departments for processing approvals in standard/nonstandard terms and conditions. * Spearheaded the compliance department for aftermarket services, overseeing three team members in managing import and export of products for service and repair. * Provided continual evaluation of department processes, methods, and activities to optimize efficiency. * Performed coordination and control functions to ensure NOV supplied equipment was properly repaired. General Manager, Houston Service & Repair 2010 - 2012 NOV - Houston, TX Managed hiring, employee training and development, performance evaluations, and team objectives. * Oversaw six Department Service Managers in covering power equipment, controls, structural, pressure control equipment, drilling equipment, and rig floor equipment service groups. * Led four Repair Department Managers in overseeing rig floor equipment, drilling equipment, motion compensation, and pressure control equipment for the Houston Bammel location. Professional Overview Continued Aftermarket Services Senior Manager 2008 - 2010 NOV - Houston, TX Managed six Department Services Managers while ensuring customer needs and expectations were met or exceeded. * Led employee development, performance evaluation, hiring decisions, and customer relations. * Set performance objectives for team members and managed staff in overseeing maintenance of power equipment, controls, structural, pressure control equipment, drilling equipment, and rig floor equipment. Operations Support Manager (2008) NOV - Houston, TX Ensured customer needs and expectations were met or exceeded while maintaining ongoing customer communications. * Coordinated and managed employee training and development, performance evaluation, hiring decisions, customer relations, and establishment of performance goals led a five-member quick response team for customer issues. * Managed 15 employees responsible for remote monitoring of NOV supported equipment on offshore and land rigs. Operations Manager 2003 - 2007 NOV - Alice, TX Oversaw seven technicians in service and repair of manufactured equipment. * Coordinated and managed staff activities, including training, employee development, performance evaluation, hiring decisions, customer and supplier relations, and establishment of goals and performance objectives. * Managed more than $3M in on-hand inventory while driving delivering of required parts to fix equipment and expediting response time to customer requests. * Performed on-call duties, ensuring full customer satisfaction. Field Service Technician, Electrical Controls Group 2001 - 2003 NOV - Houston, TX Functioned as Service Technician for the H&P V-ICIS Project and Subject Matter Expert for V-ICIS control system. * Led successful installation, commissioning, and maintenance of NOV equipment and control systems for the fleet of H&P Flex I, Flex II, and Flex III series of rigs.

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