Summary A results-driven and forward-thinking customer service and operations manager, with extensive experience in management and day-to-day operations of credit, collections, sales, and energy call centers, as well as billing and account management. Accustomed to working efficiently in high-pressure and fast-paced environments. Demonstrated skill in developing high-performing, cross-functional teams, developing staff, and oral and written communication. Customer Service * Operations Management * Policy and Procedure Development * Process Improvement Recruiting * Sales * Start-Up Operations * Team Facilitation * Training and Development Key Accomplishments * Reduced labor hours and company expenses by approximately 15%. * Reduced employee attrition by approximately 20%. * Created focus groups for complete department in specialty markets. * Implemented cross-training for staff and enhanced career success. * Received multiple awards for achievements in billing and account management.

Highlights:

• HyperText Markup Language
• Microsoft Word
• Appraisals
• Call Center
• Management
• Billing
• Training
• SharePoint
• Sharepoint Technologies
• Written Communication