Profile Motivated, personable business professional with an associate's degree and CDL certification. Talent for quickly mastering procedures and technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling time sensitive matters. Demonstrated history of producing and managing in a fast paced environment. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Skills Summary Transportation Supervision Written Correspondence General Office Skills Computer Savvy Customer Service Scheduling Maintaining Accurate Logs Payroll Prioritizing Front-Office Operations Maintaining a Professional Demeanor transportation: department of transportation logs / flatbed operation Ensure timely delivery of customer merchandise Properly secure loads Proper care of tractor trailer Maintaining all DOT paperwork and log books Ensure all safety regulations are met Recognized for completing 1 million miles of safe driving and 10 years of safe driving supervision: customer service / organization / employee training Oversee outbound operations and provide impeccable customer service Perform payroll Carry out disciplinary actions Complete probationary and yearly reviews of employee performance Perform safety audits on equipment Perform sanitation inspections Train employees in relation to their particular job duties Perform end of night reporting on hours and production averages Create schedules to ensure proper staffing and ensure timely deliveries Perform quality control Make problem solving decisions when situations arise which may impact inbound and outbound freight computer services customer service / troubleshooting Setting up and managing a service department Troubleshoot and repair mainframe systems daisy wheel printers personal computers including Xts and Ats optical character readers laser printers dot matrix printers facsimile equipment modems and writing systems Upgrade software packages Load software packages Maintain basic knowledge of most operating software for PCs and word processing equipment Consult customers from pre-installation to fully operational system Accomplishments

Highlights:

• Customer Service
• Customer Accounts
• Microsoft Word
• Modems
• Payroll
• PCS
• Personal Conferencing Specification (PCS)
• Quality
• Quality Assurance
• Quality Control