Description
PROFILE A quality control expert with more than 30 years experience providing effective and comprehensive managerial support to executive level leadership. Driven by strong work ethics and coffee, I thrive in a workplace where I can bring a higher level of motivation and enthusiasm to my team. * Personally responsible for implementing process to reduce branch mailings from 7 days physical mail to immediate digital access * Create, review, update, publish, and train employees in the use of more than 150+ procedures for the Rochester mail centers * Responsible for receiving and distributing more than 3.5M mail pieces annually * Directly supervises daily responsibilities of 12 on-location team members, and oversees staffing at all 10 Rochester mail center locations * Oversees electronic imaging of confidential client documentation (40K+ documents/month) * Primary contact for all scanned documents and issues management at all branch locations nationwide * Manages incoming, outgoing, tax, and payroll mailings * Handles all Paychex Mail Center daily operations across all Greater Rochester area locations * Reviews all work areas for process improvement and efficiency opportunities
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Paychex Inc. | Supervisorproject Manager / Supervisor | 5/2011 - 1/2011 |
| Case Hoyt Corporation | Lead Quality Auditor Document Control Coordinator | 5/2003 - 5/2003 |
| Eastman Kodak Company | Lead Document Controller Iso Lead Auditor Trainer | 6/1977 - 6/1998 |
Accomplishments
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