Summary of Senior Technical Writing Qualifications: * Reviews, analyzes and creates detailed documentation of business systems and user needs, including workflows, program functions and steps required to develop or modify programs * Creates technical documentation in simple and easy to understand verbiage * Creates documentation plans to support SharePoint document processes and oversee baselining and configuration of all version control * Creates and provides web-training with strong understanding of principles, techniques and methods of instruction, use of visualaids, learning processes, curriculum development, training evaluation and counseling methods and techniques. * Creates brochures and publications to include user guides and instructional material * Produced training materials for online inhouse training sessions utilizing RoboHelp * Assist with design, production and creation of visual materials utilizing Adobe Photoshop. * Coordinates approved versions of business and functional specifications for specified applications. Reviews uses cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents * Creates presentation using Microsoft PowerPoint * Creates straw and complex diagrams utilizing Visio and SmartDraw * Interviews developers and stakeholders to author end-user websites, user guides, system manuals, training materials, and project management documentation to include concept of operations, FAQs, statement of work, standard operating procedures etc. and * Creates RFP, SOP and most standard PMO documentation. Summary of Project Management, Quality Assurance, Requirements Management utilizing Agile, CMMI, ISO and ITIL Methodologies: * Knowledge of a scaled agile framework * Knowledge of Diverse Systems and Software Development Lifecycle (SDLC) * Knowledge of the advanced concepts of Scrum, Kanban, XP, and Waterfall methodologies * Documents, analyzes, traces, prioritizes, control changes and communicate requirements to relevant stakeholders * Knowledge of project concepts, objectives and approaches * Creates and maintains project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress and coordinating actions * Manages application quality assurance and help desk activities to include tracking of bug reports and change request * Extensive knowledge of change management, risk management and release management * Provides independent review and testing of processes and * Collaborates with functional business units to achieve strategic, tactical and project goals while providing leadership when needed to contribute to a team-oriented, client-driven and result-driven organization.

Highlights:

• Test
• Training
• User Acceptance Testing
• Acceptance Testing
• Audit
• CMMI
• Design Documents
• Documentation
• Graphic Design
• IBM