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Norma D

Medical & Health Services Manager - 20 Years of Experience - Near 77082

Occupation:

Medical & Health Services Manager

Education Level:

Associate

Will Relocate:

YES

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SUMMARY Insurance and account receivable expert presenting my broad - based professional skills, extensive experience and significant financial credibility in the healthcare industry. Three years of Acute Mental Health Start Up Facility. Eight years of Patient Access. Broad-based qualifications in administrative billing and business support functions. Reliable and dedicated. Honor confidential nature of information. Work efficiently and effectively as self-starter in busy environment handling many tasks simultaneously. Initiate action and follow through to conclusion of any commitment. Exceptional organizational skills work effectively under pressure and stress. Prioritize workload and multi-task. Conscious of deadlines possess a good sense of urgency. * Creative problem-solver. Identify problems/needs and initiate logical effective solutions. Consider whole problem and focus on real impact of decisions and actions. * Dynamic communication/interpersonal skills. Interact positively with a wide range of people readily convey sense of trust. Handled and maintained the collection of 3000 patients account monthly. * Increased revenue by 10% on Bad Debt accounts greater than 180 days. * Verified compiled data from BCBS VA Aetna and Medicaid to ensure accuracy and corrected billing data when errors were found. * Worked with Attorney's regarding the settlement of patient accounts. * Ensured and maintained ethical accounting practices. * Upfront cash collections with AR Days at 45 with only 17% greater than 60 days. * Charity 21 million and Medicaid reconciliations. Performed verify benefits obtain pre-certifications/authorizations assisted with scheduling test updated information assessed nature of visit and answered telephone/route calls. Assessed secondary office practice (Sleep apnea) patients for qualifications of billing policies. Verified benefits pre-certifications/authorizations for Inpatient Outpatient and Imaging. * Performed cash audits for five locations. Verified and reported to senior leadership. * Implemented policies and procedures. Streamed lined processes for employees.

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