Summary "Results-oriented Team Leader with diverse background in management and customer service. Exceptional Team Leader dedicated to employee development.Dedicated to providing excellent customer service and making operational and procedural improvements.High-powered Customer Service Accomplishments Played an instrumental role in increasing customer satisfaction ratings index from 30 %to 85% within 1 years as Customer Service Manager. Maintained daily cleanliness of broiler and fryers. Communicated with the kitchen staff, dietitians and doctors to assure compliance with complex and frequently changing dietary needs of clients. Checked tempertures of freezers, refrigerators, and heating equipment to ensure proper functioning. Cleaned and imspected galley equipment, kitchen appliances, and work areas. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Estimated amounts and cost of required supplies, such as food and ingredients. Trained new employees. Trained kitchen staff on proper use of the equipment, food handling and portion sizing. Communicated with customers reguarduaring orders, comments and complaint. Complied with scheduled kitchen sanitation and ensured all standards and practices were met. Served meals and snacks to employing families and their guest. Routinely helped as many as 20 customers each day in a high- volume retail outlet. Answered telephone calls and responded to inquiries. Awarded 1 merit increases during the first 6 months of employment. Customer Service * 18 Collaborated with [teama, departments, clients] to ensure the deliveryof efficient, high- quality service. * 19 Consistently recognized by management for providing superior cutomef service.

Highlights:

• Child Care
• Merchandising
• Sales
• Management
• Complaints
• HYGIENE
• Inventory
• Inventory Control
• Microsoft Windows
• Point Of Sale (Pos)
• customer service
• call center
• event demonstrator
• sales associate
• sales
• retail
• customer service representative
• product demonstrator
• Shift manager