COVER LETTER: Sincerely, Beth Scicluna sciclunabeth@gmail.com Beth A. Scicluna 54 Lawrence St., Pittsburgh, PA 15209 412-512-6242 - sciclunabeth@gmail.com Objection Seeking a new career that offers opportunity and advancement where I can contribute to the business success and share my knowledge. In my 34 years with AT&T I have gained experience in Project Management and Leadership building, proficient in requirement writing to provide viable end-to end solution & design recommendations. Knowledgeable in Waterfall and Agile project industry mythology in support of Products with a focus on automation, cycle time improvements, test execution, launch & delivery with a positive focus on excellent customer service. Employee History AT&T Pittsburgh, PA 2011 - Dec 2017 Sr. Specialist - Tech Requirements Manager Responsibilities: Project Managed various impacted factories from Sales, Account Setup and Billing Disputes for AT&T services. Managed an average of 10 funded projects per year with an annual AT&T business benefits of $10M. Ability to identify service program gaps by initiating leadership decision making with team participation to determine recommendations to close gaps, such as recruiting available resources, cross-train on Product & Process and encourage job shadow training for the support of the overall service program. Ability to communicate effectively with leadership and functional stakeholder partners on project related activity, project deliverables to ensure project schedule is met. Experienced in writing clear and meaningful Waterfall Business Requirements and Agile User Stories for functional groups Sales, Account Setup & Billing. Experienced in solution and design with lead application system architects with a focus on system automation, cycle time reduction and design accuracy to deliver a successful customer experience. Proficient in developing Pre-Production Business Scenarios for Joint System & End-to-End test team planning and execution. Proficient in developing Production Business Scenarios, Test Planning and Test Cases with cross project stakeholders for end-to-end test execution. Project Managed deliverable expectations for on-time performance, including Method & Procedures (M&P) development to assist Billing Dispute Reps to investigate disputes, sustain bill charge, justify credit to the customer bill and contribute in stakeholder Method & Procedure input and development. Time Management skills to adhere to project schedules and maintain deliverables for Controlled Introduction and General Availability for business readiness. * Experienced in risk management to identify project scope discrepancies with a sense of urgency to engage project key decision makers, such as Product Marketing & Architects. * Ability to analyze root cause issues to resolution with short & long-term mitigation plans, with a focus on solution & design before project documents are baseline to reduce Change Requests.

Highlights:

Companies I like:

PNC Bank, UPMC, CGI

• Audit
• Email
• Prime
• Process Improvement
• Quality
• Voice
• Automation
• Benefits
• Business Requirements
• Management