Description
QUALIFICATIONS Robust working knowledge of SQL. Demonstrated ability to troubleshoot software applications, including 7+ years in Level I/II and lead roles, with Background in web technologies. Amazon Web Services (AWS) and SaaS Platforms, applications upgrades, and client/server networking. Strong desire to provide top-notch, world-class service to every client, every time, and has a passion for learning. Advanced knowledge of Microsoft Windows Server Platforms 2000 through 2016, Desktop platforms 7, 8.x, 10 and Microsoft Office 2003 through Office 365 installation, troubleshooting, and support. Expert knowledge of server administration including new user account setups using Active Directory, and deployment using group policies, account creation and maintenance in Microsoft Exchange, application deployment using SCCM administration and maintenance, Symantec End-Point protection. Excellent customer service focus including exceptional interpersonal, oral and written communication skills. Excellent organizational, time management, and analytical skills. Advanced knowledge of industry standard CRM applications, including Remedy, Sales Force and Microsoft Dynamics in support of ITIL practices and methodologies.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Piper Companies | Support Analyst Ii Support Analyst Ii | 11/2017 - 11/2017 |
| Power School | Technical Support Specialist | 5/2010 - 4/2016 |
| Smci, Inc. | Senior Technician | 9/2008 - 5/2010 |
| A To Z Computer Services | Lead Field Services Technician | 3/2008 - 8/2008 |
Accomplishments
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