Qualifications Profile Extensive experience managing global IT infrastructure and support services. Proven ability to evaluate new technical developments in line with organizational objectives and providing the leadership team with feasibility studies of efficient, cost-effective and secure systems and services with recommendations. Experience managing multiple teams while partnering with corporate IT and business leaders driving major initiatives to improve the overall technology infrastructure. Provision of highly functional, secure, and cost-effective technologies/business solutions that have dramatically improved efficiency, decreased expenses, and optimized data integrity and security. Superior customer service and leadership skills with the ability to mentor teams to achieve positive results. Demonstrated ability to utilize IT investments to solve complex business problems while effectively managing costs and risk. Established and dynamic strategic management career with strong leadership, problem solving, planning, team-building and project management skills. Ability to recruit, develop, motivate and retain diverse staff structuring high performing teams that deliver results and efficiency to the organization. Responsible for multi-million dollar operating and capital budgets. Areas of Expertise Leadership IT Delivery and Project Management Vendor Management Budget Management and Cost Control Measures Strategic Analysis & Internal Consulting Customer Satisfaction Improvement Information Technology Infrastructures Customer Relations Continuous Systems Improvement Organizational and Staff Development

Highlights:

• Account Management
• Assessments
• Asset Management
• Audit
• Configuration Management
• Configure
• Content Management
• Customer Service
• Desk Top Support
• Email