PROFESSIONAL SUMMARY I am proficient in independently developing new documentation with various programs such as Articulate Storyline II, Microsoft Office, FrontPage, and Snagit. When developing the documentation, I am highly skilled in identifying areas of improvement for existing documents along with prioritization, management skills, and organization in storing the documentation into various programs such as, SharePoint, Absorb LMS, and OnDemand. I am a subject matter expert with the student loan industry. I have many years' experience presenting information to diverse audiences using exceptional written and verbal communication in customer service and servicing of student loans.

Highlights:

• Management
• Call Center
• Customer Service
• Documentation
• Information Security
• Security
• LMS
• Microsoft
• Microsoft Frontpage
• Microsoft Office